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Step 9 of 15 · Users and Roles · topic 2 of 3

How it works

How do Users and Roles work?

Who you are

Name, contact, designation and manager; separate permission for web and mobile sign-in; two-factor sign-in; sign-in allowed in the field, at the office or at home near a saved location.

What you may open

Each role is given its menus and its branches.

What you must do

Each workflow step is owned by a role, a person, a shared queue or a person chosen in the form. Preparing and approving can be given to different roles.

What you may touch

Each section or field is editable, read-only or hidden at each step, and can change with the data. The server enforces the same rules.

Four rings of control around every caseConcentric rings — user, role, workflow step and field — surround a case file; each ring adds a layer of control, and the server checks them all.CaseUserWho you areRoleWhat you may openWorkflow stepWhat you must doFieldWhat you may touchEvery ring is checked again on the server
Concentric rings — user, role, workflow step, field — with a case file in the centre.
One credit memo, three different viewsThe same credit memo seen by a sales officer (not shown), a credit officer (editable, with a Recommend button) and an approver (read-only, with an Approve button).Sales officerCredit memoNot shownat this stepCredit officerCredit memoRECOMMENDATIONApprove with conditionsRECOMMENDED AMOUNT₹18,50,000REMARKSClean banking, LTV 44%RecommendApproverCredit memoRECOMMENDATIONApprove with conditionsRECOMMENDED AMOUNT₹18,50,000REMARKSClean banking, LTV 44%Approve
One credit memo as seen by three different roles.
Field staff can sign in only near their allowed locationA street map with a circle around the branch: a phone inside the circle signs in; a phone outside is refused.BranchInside: sign-in allowedOutside: sign-in refused
A phone allowed to sign in inside a circle around the branch, refused outside.
Example · Customer Loan Origination

The loan example uses nine roles — from field sales officer to regional credit head — each with its own menus, branches and access at every stage.

See the full loan example

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Updated 30 September 2026